join our team

LEXINGTON, MA

B2Me / Account Strategist

When you’re an account strategist, it’s like you’re given a massive ball of knotted holiday lights. It’s on you to make sense of what baffles everyone else. So you explore the chaotic mass from all sides. You pull. You tease apart all the strands. You break things down. And as you go, you find ways to illuminate bulbs that used to be dark. And in the end, you create a simple, clear, shining train of logic that no one could see before.

At White Rhino, we value this rare talent of yours. We’re well aware that your knack for turning learnings and research into inventive strategies is just as important as the finished work. For years, we’ve tapped into psychology and neuroscience to help inform our thinking. We’ve always believed in putting the customer and their journey at the center of everything we do. Join us, and you’ll have the opportunity to help grow and evolve our process.

We promise you won’t be bored. There’s plenty of big mysteries here to untangle. After all, our clients are solving some of the world’s most complicated problems, from sustainability to health care.

Responsibilities include but are not limited to:

• Provide strategic counsel to clients, including the development of marketing, communications, and digital plans;
• Establish and maintain strong, long-term client relationships;
• Lead the research process on individual projects including establishing the research brief, pulling relevant secondary research, conducting qualitative 1-1 interviews, developing quantitative survey questions, and synthesizing findings;
• Effectively manage the strategy for digital and print projects and integrated multi-touch campaigns, including large scale website redesigns, microsite and app development, email and print campaigns, and other progressive digital experiences;
• Familiarity with digital development concepts, translating client requests into development requirements and speak knowledgeably about technology;
• Communicate with senior level client contacts on a regular basis related to account strategy, project deliverables, business needs and financial details;
• Write strong, compelling creative briefs;
• Monitor and manage performance metrics for assigned client accounts;

Desired experience & qualifications:

• At least 3-5 years of agency experience;
• Self-managed and resourceful;
• Effectively present agency work to clients;
• Tactful and gracious under pressure;
• Proven work experience as a strategic account manager, ideally in a fast-paced agency setting.
• Experience in B2B or healthcare marketing environment preferred;
• Hands on experience with account and project management systems;
• Understands performance metrics;
• Excellent written/verbal communication, interpersonal, negotiating and problem solving skills with an aptitude for building strong client relationships;

This will be a mainly remote position with the option to work out of our Boston office.

If you believe we’re a good match for each other, please submit your resume and cover letter to careers@whiterhino.com.