LEXINGTON, MA

Account manager

White Rhino is moving aggressively into the healthcare market, with a mission to remake and reinvigorate the patient/consumer experience. As an Account Manager, you’ll be directing a variety of creative experiences and there’s a good chance you’ll work on things you never – or always – dreamed of. We’ve got virtual reality projects in the works, create cutting edge digital experiences, and have an on-site Addictive Experience Lab – our technology and creative sandbox. Climb on in and enjoy.

White Rhino is looking for a strategic account manager, working under the direction of our Vice President of Client Services, to play a critical role in owning and building client relationships and managing the day-to-day details of key accounts. Our ideal candidate will ensure client satisfaction and be able to identify new opportunities to increase revenue. We are looking for someone with a minimum of 3-5 years of agency experience who can take ownership of one or more client accounts.

As a strategic account manager, you will represent White Rhino and interact regularly with internal and external stakeholders. Excellent communication skills and a strong customer service mentality are necessary. Experience with B2B and/or healthcare clients is preferred.

Responsibilities include but are not limited to:

  • Establish and maintain strong, long-term client relationships;
  • Provide high-level, strategic counsel and account strategy to clients, including the development of marketing, communications and media strategies and plans;
  • Effectively manage digital and print projects and integrated multi-touch campaigns, including large scale website redesigns, microsite and app development, email and print campaigns, and other progressive digital experiences;
  • Familiarity with digital development concepts, translating client requests into development requirements and speak knowledgeably about technology;
  • Communicate with senior level client contacts on a regular basis related to account strategy, project deliverables, business needs and financial details;
  • Write strong, compelling creative briefs;
  • Monitor and manage performance metrics for assigned client accounts;
  • Support business development initiatives including proposal creation, pricing, and presentation development/delivery.

Desired experience & qualifications:

  • Self-managed and resourceful;
  • Effectively present agency work to clients;
  • Tactful and gracious under pressure;
  • Proven work experience as a strategic account manager, ideally in a fast-paced agency setting. Experience in B2B or healthcare marketing environment preferred;
  • Hands on experience with account and project management systems;
  • Understands performance metrics;
  • Excellent written/verbal communication, interpersonal, negotiating and problem solving skills with an aptitude for building strong client relationships;
  • Demonstrated experience with running projects smoothly and profitably;
  • Available to work out of our Lexington, MA headquarters and travel as needed.

If you believe we’re a good match for each other, please submit your resume and cover letter to careers@whiterhino.com

ABOUT WHITE RHINO

we think you'll like it here

Our office is a grand old house in Lexington, MA, converted into a contemporary space with vaulted ceilings and lots of natural light. It's both an open collaborative space with nooks and crannies where you can think privately, as a spur to creativity or just a break from the day.

We are a small, tight-knit, no-politics group that puts our people first. We’re flexible. If you need to work from home now and then, do it. Or bring your child to the office and turn her or him loose on the Ideapaint walls for a few hours. Vacation is generous. So are the craft beers and good food we stock our fridge with.

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LEARN, TEACH, SHARE

We promote learning and skills development through an extensive training program, educational assistance up to $1,500 per calendar year, and 100% company paid conference or tradeshow attendance. One request, though, please share what you learned with the team during a lunch-and-learn.

HEALTHCARE + FINANCIAL

We offer a comprehensive health and wellness benefit package, including medical, dental and vision benefits, a free gym membership, a flexible spending plan, employer-paid life, accident and disability insurance, and a 401k plan with annual employer contributions. Rhinos also have access to discounts on a variety of everyday purchases such as up to 17% off your personal cell phone plans.

If you believe we’re a good match for each other, please submit your resume and cover letter to careers@whiterhino.com